Overview
The Heart of Texas Behavioral Health Network (formerly Heart of Texas Region MHMR Center) offers an array of Behavioral Health Services and Crisis Services.
CRISIS triage
Crisis Triage is an office-based crisis service that provides immediate screening and assessment to any individual 13 years and older experiencing a behavioral health crisis. The goal is to resolve the crisis and connect individuals to community resources and the appropriate level of care. Crisis Triage is located at the Diversion Center. 6500 Imperial Dr. Waco TX, 76712 and is open 24/7. Individuals are welcome on a walk-in basis. If inpatient services are determined to be clinically needed, this can be coordinated through Crisis Triage. There is also a co-located FQHC WFM clinic located at the Diversion Center which offers minor medical clearance for individuals presenting to triage.
CRISIS RESIDENTIAL UNIT (CRU)
Crisis Residential Unit is a 12-bed program for individuals 18 years and older who have been experiencing a behavioral health crisis and are in need of short-term, crisis treatment services. The CRU is voluntary and is a safe, therapeutic environment that offers psychiatric and clinical services. An individual must go through Crisis Triage to be admitted to the CRU which is located at the Diversion Center. 6500 Imperial Dr. Waco, TX 76712.
EXTENDED OBSERVATION UNIT (EOU)
Extended Observation Unit is a 4-bed program for individuals 18 years and older who are in an acute crisis. This program provides and safe and secure environment for individuals who are not voluntary for further monitoring and observation to determine appropriate level of care. Psychiatric and clinical services are provided. An individual must go through Crisis Triage to be admitted to the EOU which is located at the Diversion Center. 6500 Imperial Dr. Waco, TX 76712.
HEART OF TEXAS BHN 24-HOUR CRISIS/EMERGENCY CONTACT ICARE: 1-866-752-3451
HOTBHN’s crisis hotline is managed by ICARE. ICARE provides initial screenings for behavioral health services, crisis assessments, and can refer to other community supports. The Mobile Crisis Outreach Team or Youth Crisis Outreach Team will be contacted if crisis response is deemed appropriate. HOTBHN provides behavioral health crisis response services for Bosque, Falls, Freestone, Hill, Limestone, and McLennan counties.
MOBILE CRISIS OUTREACH TEAM (MCOT)
The Mobile Crisis Outreach Team consists of nurses, qualified mental health professionals, and licensed clinical professionals. MCOT provides 24/7 crisis assessments for adults 18 years and older experiencing a behavioral health crisis. MCOT provides assessments in all community settings including rural and city residential areas, businesses, emergency departments or other health care settings, and jails, for individuals who are experiencing a mental health crisis. MCOT facilitates state hospitalization for those individuals who meet criteria and can provide information about psychiatric hospitals for those insured. Additionally, MCOT will follow up with individuals for up to 90 days to prevent future crisis episodes and connect individuals with community resources. To access MCOT, call ICARE at 1-866-752-3451.
YOUTH CRISIS OUTREACH TEAM (YCOT)
The Youth Crisis Outreach Team consists of nurses, qualified mental health professionals, and licensed clinical professionals. YCOT provides 24/7 trauma-informed assessments and evaluations in the community, addressing immediate crisis intervention needs for children and families. YCOT services will be provided to children and youth ages 3-17 experiencing a mental health crisis. YCOT offers active de-escalation and crisis stabilization in the least restrictive environment, as well as diversion from inpatient and law enforcement intervention when possible. YCOT will follow up on crisis resolution. The Mobile Crisis Outreach Team or Youth Crisis Outreach Team will be contacted if crisis response is deemed appropriate. Intensive short-term follow-up care for up to 90 days to assist in preventing future crisis episodes and connect individuals with community resources. To access YCOT, call ICARE at 1-866-752-3451.
CRISIS RESPITE
Crisis Respite is a 16-bed facility that can provide voluntary residential services lasting up to 7 days for individuals 18 years and older experiencing a behavioral health crisis. Individuals receive intensive case management services, linkage to community resources, and therapeutic groups. Crisis Respite is located at the Clifton Street Clinic. 1200 Clifton Street Waco, TX 76704 and is open 24/7. To access Crisis Respite, call ICARE at 1-866-752-3451.
INPATIENT HOSPITALIZATION SERVICES
If inpatient hospitalization is needed, this can be coordinated through Diversion Center Crisis Triage, MCOT, or YCOT.