You may file a complaint about services, staff, access to records, privacy, or your rights internally or externally, and are not required to contact HOTBHN first.
HOTBHN Internal Complaints
Client Rights Officer
(254) 752-3451
External Complaint Options
Texas Health & Human Services Commission (HHSC)
1-877-438-5658
U.S. Office for Civil Rights (OCR)
1-800-368-1019
Texas Attorney General
1-800-621-0508
Disability Rights Texas
1-512-454-4816
Texas Department of Insurance
1-800-252-3439
You may exercise your rights without fear of retaliation.
Information provided pursuant to Texas Health & Safety Code Chapter 181, including §§181.103 and 181.105.